Supports & Services

Mental Health Resources during COVID-19 Closure

It is challenging to reach a counselor in the community since so many people are working from home.  Below are resources available for anyone to use:

Crisis Text Line:  New York State has partnered with Crisis Text Line, an anonymous texting service available 24/7. Starting a conversation is easy. Text GOT5 to 741741.

Madison County Mental Health:  Phone: 315-366-2327  Press “1” for an answering service that can connect you with licensed therapists on call 24 hours a day.  Press “4” to leave a message if you wish to set up a counseling appointment.  Madison County Mental Health staff can provide counseling remotely.

Family Counseling Services:  The Oneida location is taking new patients.  Please call 315-280-0400 for more information.  Counseling is provided remotely through telehealth.

MDLive:  Can be accessed at  You can visit a doctor, counselor, psychiatrist or dermatologist by mobile app, video or phone. 

Contact Community Services: 24-hour telephone counseling, suicide prevention, crisis counseling, information and referral  Phone: 315-251-0600               

New York Office of Mental Health offers a program directory:

New York State Domestic Violence Hotline:  1-800-942-6906

National Suicide Prevention Lifeline:  1-800-273-TALK (8255)